Need help with MetroPal? You're in the right place.
Email us at [email protected] and we'll get back to you as soon as we can.
How do I add a MetroPal widget to my Lock Screen? Long press your Lock Screen → tap Customize → tap the widget area → tap the ＋ button → search "MetroPal" → choose your widget style and station.
Can I add more than one widget? Yes! Free users can save one station widget. MetroPal Pro unlocks unlimited station widgets, so you can track multiple stations at once — great for commuters who use different stations depending on the day.
To Choose from saved widgets:
Long press your Lock Screen → tap Customize → tap the widget area → tap on the widjet again after placing → choose from the dropdown of your saved widgets.
My widget isn't updating / looks stale. MetroPal refreshes departure times automatically every 45 seconds while the app is running, and on a rolling schedule in the background per iOS's widget refresh rules. Try opening the app to force an immediate refresh, or tap the small refresh icon on the widget itself.
How do I change which station or lines a widget shows? Open the MetroPal app → Widgets tab → tap the widget you want to edit → adjust station, directions, or hidden lines → tap Save.
How do I restore my MetroPal Pro purchase? Open the app → tap into the paywall/upgrade screen → tap "Restore Purchases." This uses your Apple ID, so make sure you're signed into the same Apple ID you originally subscribed with.
How do I cancel my subscription? Subscriptions are managed through your Apple ID, not within MetroPal. Go to Settings → [Your Name] → Subscriptions → MetroPal → Cancel Subscription.
Is MetroPal affiliated with BART? No. MetroPal is an independent app that uses BART's public real-time data. It is not affiliated with or endorsed by BART.
https://app.notion.com/p/Privacy-Policy-for-MetroPal-37fbccc2a724801a8b3ec5ce4c4f6fa0